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The AC charging gun cannot be removed

2020-08-18
The AC charging gun can`t be pulled out. This should be a problem that many electric car owners will encounter. No matter how you use the screen to unlock, or the charging gun button to unlock, or unlock the door, you can`t pull it out. Pull it hard for fear that the charging port will be broken. But don't worry, there is always a way to help you unplug the charging gun.
Hongjiali
1. Press the "Emergency Stop" button

Since the charging gun interface has a locking function to avoid disconnection during charging, it may be locked. You can try to find an emergency unlocking device. Since there are many types of charging guns, the position of the unlocking port may be different. It is best to reserve a screwdriver in the car, which can be used at this time. Insert the screwdriver into the unlocking port position and flip it toward the gun head to unlock it.

2. Start charging again

Click to start charging, the charging will end after 20s, and the locking mechanism can be unlocked with a high probability. In addition, some users reported that after unlocking the door, the charging gun will automatically unlock, but this method is not available for all models.

3. Call customer service

Generally, there will be a customer service phone on the charging pile, you can call for consultation, or you can call the 4s store customer service phone for help, inform the charging pile code, and unlock the customer service background.

After trying the above methods, the charging gun still cannot be unplugged, so only the hardware may be damaged. This kind of thing can only call for repair and wait for the engineering staff to deal with it on site.

Shenzhen Hongjiali New Energy Co., Ltd.
Business Type:Manufacturer , Service
Product Range:Battery Charger , Battery Charger
Products/Service:ev charger , dc ev charger , car charger , evse charger , charging pile , Charger cabinet
Certificate:ISO10012 , ISO14001 , ISO9001 , GB , CCC , CE , EMC , RoHS , TUV , UL , OHSAS18001
Company Address:West 2nd Floor, Building 68, Changxing Science and Technology Industrial Park, Changzhen Community, Yutang Street, Guangming New District, Shenzhen, Guangdong, China

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